Help
Returns & Exchanges
Last updated: 24 July 2026
Full money-back, 30 days.
Not quite right? Return it within 30 days for a full refund of the product price — every cent back, no restocking fee, we keep nothing. You cover the return postage; if an item is faulty or we sent the wrong thing, that's on us. We want you to love what you wear.
The window
You have 30 days from the delivery date to request a return or exchange. Reach out within that window and we'll sort you out.
Condition
Items must be unworn, unwashed, and in original condition with tags attached. For hygiene reasons, socks can only be returned unworn with their packaging intact. We can't accept items that have been worn, washed, altered, or damaged through use.
How to start
Email contact@without-a-doubt.com with your order number and whether you'd like a refund or an exchange (and the new size, if swapping). We'll reply with the return address and simple instructions. You arrange and pay the return postage — we recommend a tracked service so it can't go missing. Faulty or wrong item? We send you a prepaid label, so it costs you nothing.
Refunds
Once your return arrives and passes a quick check, we refund the full product price to your original payment method within 3–5 business days (your bank may take a little longer to show it) — no restocking or handling fee. The return postage you paid, and any original shipping charge, aren't refundable (standard shipping over $90 is free anyway).
Exchanges
Want a different size? Send the original back (return postage on you) and we'll ship the replacement free, subject to stock. If the size you want has sold out, we'll refund you in full instead.
Faulty or wrong items
If something arrives faulty, damaged, or not what you ordered, email us within 30 days with a photo and we'll make it right — a replacement or full refund, return postage covered. This is in addition to your rights under the Australian Consumer Law: our goods come with guarantees that cannot be excluded, including a replacement or refund for a major failure.
Questions
We're a small Australian brand and real people answer the inbox. Anything at all — contact@without-a-doubt.com.
